JANELA 1210mmx900mm Adjustable Plantation Shutter

Shipping

 

All orders placed with SaltBreeze are despatched as soon as possible.  

If we give you a specific date on which we expect to deliver your order, whilst we will do all we can to meet that date, it is an estimate only and is subject to change.

When you approve the acceptance of your order delivery, the ownership of the goods will be transferred to you. Likewise, in the case of a product being returned, SaltBreeze will take ownership upon receipt of the goods.

If more than one item is ordered we may deliver the Goods individually and by different carriers.

Depending on your location we use a number of couriers to deliver your shutters. Once the courier has collected your order we will email you with the corresponding tracking number (where available) so you can track the progress of your delivery.

All orders will have “authority to leave” unless we give instructions to the courier company otherwise. Therefore, if you know you won't be home and would like to make alternative arrangements, please specify this in the special instructions section on the order page. (eg. Please instruct the driver to leave around the back of the house). Please note that no responsibility will be taken for orders left at your address and by requesting this option you are accepting full receipt of the order once it’s dropped off by the courier.

 

Returns

Upon receipt of your order, we encourage you to inspect your new shutters as soon as possible. You have a period of 7 days following the delivery of your order in which to notify us of any damage, defects or parts missing to the order. This type of claim will be evident once the packaging is open and will not be a defect that evolves over time. No claim for marks, holes, scratches or defects after that date will be accepted and will be considered due to misuse or general wear and tear.

If any part of your order is found to be defective on delivery you are entitled to return them to us provided you have first contacted us via phone or email, giving us details of the defects. Only once we have agreed that the goods should be returned to us are you able to proceed with the return.

If we are satisfied to remake a shutter and despatch it to you instead of collection then it is your responsibility to dispose of the damaged shutter. Any remakes agreed by us will be on a like for like basis and we cannot accept any alterations. If it appears that the goods are defective and needs to be inspected we will promptly arrange:

• for a courier to collect the defective goods from you any time between 9am – 5pm, between Monday and Friday. All you need to do is choose a day and the address you want us to collect the product in order to return the damaged product, free of charge; or

• for a courier to collect the defective products from you and simultaneously deliver replacement goods of similar quality and specifications, free of charge.

 

If a defect in materials or workmanship arises within the warranty period (10 years), you can return your shutters to us provided you have first contacted us giving details of the defects and we have agreed that the goods should be returned to us.

Provided that the goods have not been modified or subject to misuse, negligence, improper installation, improper cleaning or the product has failed as a result of normal wear and tear and if it appears to us after we have inspected the goods that they are defective we will promptly arrange:

• to repair the product and return the repaired goods to you, free of charge; or

• deliver replacement goods of similar quality and specification, free of charge; or

• at our sole discretion, arrange for a refund of the price of the defective products by crediting your debit or credit card within 30 days of receipt of the defective goods.

For any products that are custom made to your specifications you are unable to cancel your order once your order has been paid for and accepted by us. However, we want to do all that we can to ensure that you have a positive experience when purchasing from us. Consequently, if you change your mind before your goods have been dispatched please contact us as soon as possible, as we may still be able to stop the manufacturing of the goods process. If this is the case we may be able to refund what you have paid, less whatever costs have already been incurred in the processing and manufacturing of your order, but we must emphasise this cannot be guaranteed.  We also note that production usually commences within 3-5 days of order receipt and therefore the earlier you tell us the better.